Customer FAQ - Updated April 16th, 2019
At Clear Impact, we’re always thinking about how we can provide our customers with the most value at the best price. That’s why we’ve decided to make some changes.
Later this month, Clear Impact Scorecard pricing will become Measure-Based rather than User-Based. Instead of being charged based on how many Scorecard users an organization wants, it will be charged based on how many measures it wants to create. That means that if you switch to the new pricing model, you can have unlimited users. Exciting right?
There will also be a new free version of the Scorecard (with very limited features and access) that we hope will help increase access to small nonprofits who are unable to purchase a license.
As a current customer, you are NOT required to switch to Measure-Based Pricing if you don’t want to. However, if you cancel your subscription after Measure-Based Pricing goes into effect, you will not be able to return to the Scorecard with User-Based Pricing
Here are some FAQ to help you make the best decision for you:
What is Measure-Based Pricing?
Rather than being charged per user, customers will be charged per measure. This way, they will be able to scale up their usage of the Scorecard based on the actual value that the Scorecard provides – more measures.
What is a “Measure"?
A "measure" is a single Indicator or Performance Measure (using the default terms) that is stored in the Clear Impact Scorecard database. Data that is tracked with multiple dimensions is counted as multiple measures, one per dimension (one measure for each geography or demographic property).
When Will Measure-Based Pricing Go into Effect?
Measure-Based Pricing will go into effect on April 29th, 2019. If this changes, we will notify you.
Why Would I Want To Switch To Measure-Based Pricing?
There are several reasons to make the switch, but these reasons may not apply to everyone. That is why we are allowing current customers to continue using User-Based Pricing.
If you switch, you will have unlimited users. This means you can get more hands-on usage of the Scorecard within your organization to help reach your goals. You will also be able to connect all of your partners and stakeholders within the Scorecard to increase collaboration, streamline reporting, and facilitate communication.
What Does It Actually Cost?
Please visit our pricing page for more information.
Can I Keep User-Based Pricing?
Yes, but if you cancel your subscription after Measure-Based Pricing goes into effect, you will not be able to return with User-Based Pricing.
We are not requiring current customers to switch to Measure-Based Pricing at this time.
Can I Switch to the Free Tier?
You can request to be downgraded to the free tier, but you may lose access to measures you’ve already created and users that you’ve already purchased. You will also have restricted access to features you currently have access to. In order to downgrade you would have to do the following:
- Delete any measures in excess of the free plan limits
- Deactivate any users in excess of the free plan limits
- Remove all connections made in both directions through partner connect
- Contact your account manager or firstname.lastname@example.org to request the downgrade
No refunds are given for cancelling a Scorecard subscription part way through a contract. In special cases where billing/procurement challenges overlap with renewal dates, case by case adjustments may be made to the account balance to reflect accurate customer usage.
Please contact your account manager to review your account.
What is included in the free tier?
- 3 users max
- 10 measures max
- No user roles (all users are full administrators)
- No Partner Connect access
- No Custom Reporting access
- No API access
- No cross-instance reporting access (for networks)
- Cannot be a child of another instance (e.g. part of a network’s measure distribution)
- More limited customer support
How Do I Switch To The New Pricing Model?
If you wish to switch to Measure-Based Pricing you should do so at the end of your current billing cycle.
You can change to Measure-Based Pricing mid billing cycle but a new, full billing cycle will begin when you switch and no discount will be given for unused User-Based Pricing payments.
Work with your account manager to estimate and set up your Measure-Based Pricing subscription to cover all your existing measures.
For more information on the unlimited-user/Measure-Based Pricing, please contact your account manager for a review or email@example.com.