--- title: Import Users description: Users can be added manually one at a time, but if you have a list of users in CSV format, you can import them all at once. --- [Skip to content](https://support.clearimpact.com/en/2023-import-users#main-content) English Show submenu for translations [Contact Support](https://support.clearimpact.com/en/kb-tickets/new?hsLang=en) [![Clear-Impact-Logo-Wide-Tagline-RGB.png\]](https://support.clearimpact.com/hs-fs/hubfs/images/Clear-Impact-Logo-Wide-Tagline-RGB.png?height=40&name=Clear-Impact-Logo-Wide-Tagline-RGB.png)](https://support.clearimpact.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact Support](https://support.clearimpact.com/en/kb-tickets/new) - [Help Desk](https://support.clearimpact.com/en/kb-tickets/new) [Help Desk](https://support.clearimpact.com/en/kb-tickets/new?hsLang=en) Hi, how can we help you? - There are no suggestions because the search field is empty. 1. 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[Site-Level Settings](https://support.clearimpact.com/en/scorecard-documentation?hsLang=en#site-level-settings) # Import Users *For users with instance administrator permission.* Users can be [added manually](https://support.clearimpact.com/en/2023-users?hsLang=en) one at a time, but if you have a list of users in CSV format, you can import them all at once.   To import users, click the **Administration** icon and choose **Import / Import Users**. ![](https://support.clearimpact.com/hs-fs/hubfs/Screenshot%202025-11-07%20at%204-09-52%E2%80%AFPM-png.png?width=528&height=314&name=Screenshot%202025-11-07%20at%204-09-52%E2%80%AFPM-png.png)   This opens the **Import Users** page in [Clear Impact Control](https://support.clearimpact.com/en/clear-impact-control-overview?hsLang=en).  **Read the instructions on this page carefully.** While importing it’s possible to update or overwrite existing data, **which cannot be undone**.  The import format must include specific columns and headers. We recommend first downloading the sample file to use as a template.  ![](https://support.clearimpact.com/hs-fs/hubfs/Screenshot%202025-11-07%20at%204-10-13%E2%80%AFPM-png.png?width=600&height=306&name=Screenshot%202025-11-07%20at%204-10-13%E2%80%AFPM-png.png) The five columns are **username** (email), **first\_name**, **last\_name**, **role\_group**, and **send\_email** (whether to send welcome email:  true or false).  Once downloaded, fill in the file with your user list. Be sure to include the header row, with the exact spelling used in the template, and save the file in CSV format. ![](https://support.clearimpact.com/hs-fs/hubfs/Screenshot%202025-11-07%20at%204-10-39%E2%80%AFPM-png.png?width=604&height=137&name=Screenshot%202025-11-07%20at%204-10-39%E2%80%AFPM-png.png)   Use **Choose File** to find the file, and once uploaded, click **Run Import**. ![](https://support.clearimpact.com/hs-fs/hubfs/Screenshot%202025-11-07%20at%204-11-04%E2%80%AFPM-png.png?width=574&height=121&name=Screenshot%202025-11-07%20at%204-11-04%E2%80%AFPM-png.png) **This process cannot be reversed!** Clicking **Run Import** acknowledges that you have reviewed your CSV file for accuracy, and assume responsibility for any data changes made as a result of the import.   After importing, clicking **Download Results** will generate and download a file containing the new users’ IDs and passwords. Clicking **Go to Users** will open the Clear Impact Control [**Users** list](https://support.clearimpact.com/en/2023-users?hsLang=en), where you can edit names and reset passwords if needed. To configure Scorecard permissions for imported users, click **Products** along the top and return to **Scorecard**. ![](https://support.clearimpact.com/hs-fs/hubfs/Screenshot%202025-11-07%20at%204-11-24%E2%80%AFPM-png.png?width=645&height=256&name=Screenshot%202025-11-07%20at%204-11-24%E2%80%AFPM-png.png)   *Note: Once signed in, a user can update their own password, by clicking their avatar at the top right and choosing **Clear Impact Account**.* Once in Scorecard, open the [**Users** list](https://support.clearimpact.com/en/2023-users?hsLang=en) and edit the imported users as needed. ![](https://support.clearimpact.com/hs-fs/hubfs/Screenshot%202025-11-07%20at%204-11-49%E2%80%AFPM-png.png?width=602&height=247&name=Screenshot%202025-11-07%20at%204-11-49%E2%80%AFPM-png.png)   - [Scorecard Documentation](https://support.clearimpact.com/en/scorecard-documentation?hsLang=en#main-content) - [Getting Started](https://support.clearimpact.com/en/scorecard-documentation?hsLang=en#getting-started) - 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