Common Compyle Questions

Frequently asked Compyle questions.

Data Collection

• Why is the field type greyed out for my survey question?

  • Once a question is saved, you are no longer able to edit the field type.

  • You could instead create a new question with the field type you desire, then mark the other question as inactive or delete the field if you have no data linked to it. 

• Why am I getting a message saying the survey is closed when it is showing In Progress? 

  • Be sure you are using the correct survey link.

    • There is a general survey link (on the left) that will take you to the most recent survey.

    • The survey link directly next to each instance will take you to that specific survey instance.

  • Related article: Notifying Participants of a Survey / Data Collection Tool Instance Via URL 

• Why aren't my form logic rules are applying? 

  • Check if the fields have been archived, made visible, or moved to a different section.

  • Be sure to check that the rule is also active, that there are not multiple rules for the same fields, and that the correct field type was selected.

  • Related article: Form Logic Tips & Tricks 

Analytics

• Why am I unable to create a scorecard feed? 

  • If the measure is calculated or has a different timeframe, then you will not be able to create a scorecard feed with that measure.

  • You will also need to ensure the API key from Scorecard (settings > API) is placed under Admin > Instance settings in Compyle to connect the two software’s.

  • Lastly, if you are using a custom calendar or reporting period for the measure, you will want to add the custom calendar ID to Compyle Instance settings.

  • Related article: Troubleshooting Scorecard Feeds 

• What happens to In Progress responses when a survey instance is closed and how does that affect Scorecard Feeds?

  • The partial entries will be saved when the survey instance is closed. 

  • The incomplete responses/In Progress responses are not included in the data fed to Scorecard.

  • While the instance is closed, the In Progress responses will not be editable by the responders.

  • Once the instance is reopened, 

    • The responders can access and complete the in-progress responses

    • After they finish, the survey instance can be closed again. 

    • The newly completed responses will then be available for use in calculations & feeds.

  • The updated data will likely need to be fed to Scorecard again.

• Why is my calculation off?

• • On the left side of the screen, select the Edit button for that calculation.

  • Make sure:

    • The questions associated with that specific calculation are the correct questions.

    • The survey has been completed.

    • There is data entered for those questions.

  • Restarting and completing the survey might fix the issue. 

• Why is my survey not appearing when I try to create a compylation? 

  • There must be at least one completed survey instance, otherwise that survey will not appear.

  • Related article: Creating a Compylation