---
title: Common Compyle Questions
description: Frequently asked Compyle questions.
---

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# Common Compyle Questions

## Frequently asked Compyle questions.

### Data Collection

- #### Why is the field type greyed out for my survey question?
  
    - Once a question is saved, you are no longer able to edit the field type.
    - You could instead create a new question with the field type you desire, then mark the other question as inactive or delete the field if you have no data linked to it. 

- #### Why am I getting a message saying the survey is closed when it is showing In Progress? 
  
    - Be sure you are using the correct survey link.
      
          - There is a general survey link (on the left) that will take you to the most recent survey.
          - The survey link directly next to each instance will take you to that specific survey instance.
    - *Related article*: [Notifying Participants of a Survey / Data Collection Tool Instance Via URL](https://support.clearimpact.com/en/notifying-participants-of-a-survey-/-data-tool-instance-via-url?hsLang=en) 

- #### Why aren't my form logic rules are applying? 
  
    - Check if the fields have been archived, made visible, or moved to a different section.
    - Be sure to check that the rule is also active, that there are not multiple rules for the same fields, and that the correct field type was selected.
    - *Related article*: [Form Logic Tips & Tricks](https://support.clearimpact.com/en/form-logic-tips-tricks?hsLang=en) 

### Analytics

- #### Why am I unable to create a scorecard feed? 
  
    - If the measure is calculated or has a different timeframe, then you will not be able to create a scorecard feed with that measure.
    - You will also need to ensure the API key from Scorecard (settings > API) is placed under Admin > Instance settings in Compyle to connect the two software’s.
    - Lastly, if you are using a custom calendar or reporting period for the measure, you will want to add the custom calendar ID to Compyle Instance settings.
    - *Related article*: [Troubleshooting Scorecard Feeds](https://support.clearimpact.com/en/troubleshooting-scorecard-feeds?hsLang=en) 
- #### What happens to In Progress responses when a survey instance is closed and how does that affect Scorecard Feeds?
  
    - The partial entries will be saved when the survey instance is closed. 
    - The incomplete responses/In Progress responses are not included in the data fed to Scorecard.
    - While the instance is closed, the In Progress responses will not be editable by the responders.
    - Once the instance is reopened, 
      
          - The responders can access and complete the in-progress responses
          - After they finish, the survey instance can be closed again. 
          - The newly completed responses will then be available for use in calculations & feeds.
    - The updated data will likely need to be fed to Scorecard again.
- #### Why is my calculation off?

- - On the left side of the screen, select the Edit button for that calculation.
    - Make sure:
      
          - The questions associated with that specific calculation are the correct questions.
          - The survey has been completed.
          - There is data entered for those questions.
    - Restarting and completing the survey might fix the issue. 
- #### Why is my survey not appearing when I try to create a compylation? 
  
    - There must be at least one completed survey instance, otherwise that survey will not appear.
    - *Related article*: [Creating a Compylation](https://support.clearimpact.com/en/creating-a-compylation-1?hsLang=en) 

- [Scorecard Documentation](https://support.clearimpact.com/en/scorecard-documentation?hsLang=en#main-content)
  
  
  
  
  
    - [Getting Started](https://support.clearimpact.com/en/scorecard-documentation?hsLang=en#getting-started)
    - [Scorecards](https://support.clearimpact.com/en/scorecard-documentation?hsLang=en#scorecards)
    - [Scorecard Objects](https://support.clearimpact.com/en/scorecard-documentation?hsLang=en#scorecard-objects)
    - [Entering Scorecard Data and Notes](https://support.clearimpact.com/en/scorecard-documentation?hsLang=en#entering-scorecard-data-and-notes)
    - [Viewing or Editing Scorecard Objects and Data](https://support.clearimpact.com/en/scorecard-documentation?hsLang=en#viewing-or-editing-scorecard-objects-and-data)
    - [Actions](https://support.clearimpact.com/en/scorecard-documentation?hsLang=en#actions)
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    - [API](https://support.clearimpact.com/en/scorecard-documentation?hsLang=en#api)
    - [Upgrade Notes](https://support.clearimpact.com/en/scorecard-documentation?hsLang=en#upgrade-notes)
    - [FAQ (Scorecard)](https://support.clearimpact.com/en/scorecard-documentation?hsLang=en#faq-scorecard)
- [Scorecard Video Tutorials](https://support.clearimpact.com/en/scorecard-video-tutorials?hsLang=en#main-content)
  
  
  
  
  
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- [Compyle Documentation](https://support.clearimpact.com/en/compyle-documentation?hsLang=en#main-content)
  
  
  
  
  
    - [Compyle Overview](https://support.clearimpact.com/en/compyle-documentation?hsLang=en#compyle-overview)
    - [Participants, Households, and Organizations](https://support.clearimpact.com/en/compyle-documentation?hsLang=en#participants-households-and-organizations)
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    - [Compyle Release Notes](https://support.clearimpact.com/en/compyle-documentation?hsLang=en#compyle-release-notes)
    - [FAQ (Compyle)](https://support.clearimpact.com/en/compyle-documentation?hsLang=en#faq-compyle)
    - [Referral Network (Compyle-to-Compyle Referrals)](https://support.clearimpact.com/en/compyle-documentation?hsLang=en#referral-network-compyle-to-compyle-referrals)
- [Compyle Video Tutorials](https://support.clearimpact.com/en/compyle-video-tutorials?hsLang=en#main-content)
  
  
  
  
  
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