Common Control Questions

Frequently asked account-based questions.

Why do I no longer have the ability to reset a user's password?
- The ability for an Admin to reset a user's password has been removed. Please contact support and we will directly email the user a temporary password.
Can I change a user’s email address?
- Unfortunately, we do not have the ability to change a user's email address.
- A new account will need to be created with the new email and the old account will need to be deactivated.
Can I delete a user?
- There is not a way to delete a user, but you can deactivate them.
How do I create new users?
- You can create new users in Control under the Users tab by selecting Users > New to add each person one-by-one, or you can import a list of people under Users > Import.
- When creating each user, you will assign them either the User or Administrator permission.
- Once the users are added, you will need to go within Scorecard and Compyle and assign additional permissions to control what they can do within each software.
- Related articles:
  - Creating a New User
  - Manage Users (Compyle)
  - Manage Roles (Compyle)
  - Users (Scorecard)
Where can I find information about training sessions?
- Clear Impact Live Training
- Training Programs