Scorecard Accountability Scoring

When viewing a scorecard, the Engagement and Impact scores are listed at the top left.


These scores also appear in the scorecard list.



Accountability scores can be enabled or disabled when creating or editing the scorecard.



Both accountability scores, which can range from 1 to 100, are calculated based on our RBA (results-based accountability) algorithms, to provide insight into how effectively the scorecard is being used.


Keep in mind that these scores do not replace professional and experienced opinions on scorecard strategy, content, or performance. They are intended to be used as quick guidance tools for performance managers, to stay apprised of neglected or under-performing scorecards.


You can click the value of either score, to see the breakdown of contributing factors.


The Engagement Score is determined by the completeness of data and notes entered into results, programs, and their measures (indicators and/or performance measures), as well as how up-to-date the actual and forecast values are for each measure.



This score is a weighted average:

  • 47% - Notes Filled Out
  • 27% - Notes Up-To-Date
  • 13% - Measure Forecast Values
  • 13% - Actual Values Up-To-Date


To improve this score, you can complete empty note fields, remove any unused note fields, add as many forecast values as possible, and ensure that measures have up-to-date values.


The Impact score indicates how well the scorecard measures are trending and performing.



This score takes into account the current trend direction, and actual vs. baseline performance of measures. By default, the baseline value for each measure is its oldest (first) actual value, though a baseline value can also be set manually.


This score is a weighted average:

  • 60% - The ratio of measures that have a positive trend or no trend vs the total number of measures
  • 40% - The ratio of measures that have beaten the baseline or have no change from the baseline vs the total number of measures