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Form Logic: Troubleshooting

What to Check when the Rules Don't Seem to Apply

  • Is the rule active?
  • Does the rule condition match the possible options for the field? If the condition is text based, make sure the field is a text field. Option fields, like radio buttons, will have a regular version for text and a "value" version for numeric values.
  • Is the action possible? Ex. Is an already visible field being set to show? 
  • Are there multiple rules for the same fields? Could they cancel each other out?
  • Were fields archived that are used in rules?
  • Were fields made visible that had been hidden?
  • Were fields moved to a different section that is not included in the rules?
  • Were fields used in the rule that were added after the survey instance started?