Form Logic: Troubleshooting
What to Check when the Rules Don't Seem to Apply
- Is the rule active?
- Does the rule condition match the possible options for the field? If the condition is text based, make sure the field is a text field. Option fields, like radio buttons, will have a regular version for text and a "value" version for numeric values.
- Is the action possible? Ex. Is an already visible field being set to show?
- Are there multiple rules for the same fields? Could they cancel each other out?
- Were fields archived that are used in rules?
- Were fields made visible that had been hidden?
- Were fields moved to a different section that is not included in the rules?
- Were fields used in the rule that were added after the survey instance started?