--- title: Users, Login, and Passwords description: Password Requirements, Email Verification, and Forgotten Passwords --- [Skip to content](https://support.clearimpact.com/en/users-login-and-passwords#main-content) English Show submenu for translations [Contact Support](https://support.clearimpact.com/en/kb-tickets/new?hsLang=en) [![Clear-Impact-Logo-Wide-Tagline-RGB.png\]](https://support.clearimpact.com/hs-fs/hubfs/images/Clear-Impact-Logo-Wide-Tagline-RGB.png?height=40&name=Clear-Impact-Logo-Wide-Tagline-RGB.png)](https://support.clearimpact.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact Support](https://support.clearimpact.com/en/kb-tickets/new) - [Help Desk](https://support.clearimpact.com/en/kb-tickets/new) [Help Desk](https://support.clearimpact.com/en/kb-tickets/new?hsLang=en) Hi, how can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.clearimpact.com/en?hsLang=en) 2. [Control Documentation](https://support.clearimpact.com/en/control-documentation?hsLang=en) 3. [Control for Users](https://support.clearimpact.com/en/control-documentation?hsLang=en#control-for-users) # Users, Login, and Passwords ## Password Requirements, Email Verification, and Forgotten Passwords ### User Account Requirements Each user has to have a **working email address** that they can access. Without a valid email address, the user will not be able to log in. #### Troubleshooting Login Issues - If a user does not have access to the email connected to their Clear Impact account, they will need to contact their organization's administrator for help setting up a replacement account.  - If a user has a valid email address but are unable to login or receive their password reset email notification, they should [contact Clear Impact Support.](https://support.clearimpact.com/en/kb-tickets/new?hsLang=en) - Users are automatically logged out of Scorecard, Control and Compyle after 120 minutes of inactivity.   ### Usernames are Email Addresses For Clear Impact software users, the user’s email address is their username. That email address must be able to receive messages from @clearimpact.com for the user to set or reset their password. Scorecard, Control, and Compyle require user email verification, which means that: - a link or security code is sent to the user's email - the user clicks the link or copies the code - the link takes the user to the password set/reset page or the user pastes the code into the reset password page. \**A valid email is recommended but not required Compyle survey form participants, anonymous responders, and other guest accounts.*   ### Password Requirements and Options Passwords must have: - At least **8 characters**  - A **lowercase letter** (a, b, ..., z) - An **uppercase letter** (A, B, ..., Z) - A **number** (0, 1, ..., 9) - A **special character**: ^ $ \* . \[ \] { } ( ) ? " ! @ # % & / \\ , > < ' : ; | \_ ~ \` = + -  Password length may be from 8 to 256 characters, inclusively. No starting or ending blank spaces are allowed, but blank spaces can be used within a password.    ### Forgotten Passwords After five incorrect password entries in a row, users will have to wait one second to try a new password. The waiting period doubles with each additional unsuccessful attempt up to fifteen minutes. - 5 wrong tries = 1 second waiting period - 6th wrong try = 2 second wait - 7th wrong try = 4 second wait - 10th wrong try = 32 second wait - 15th wrong try = 15 minute wait Entering the correct password resets the counter and allows the user to access the system. *Clear Impact helpdesk staff will not be able to reset the incorrect password count/lockout timer any sooner than it will clear on its own. The attempt-invalid entry-pause process is an unchangeable feature of our user authentication system.*   Effective date: **November 13, 2024** See the [November 2024 Release Notes](https://support.clearimpact.com/en/control-compyle-and-scorecard-release-notes-november-2024?hsLang=en) for more information.   - [Scorecard Documentation](https://support.clearimpact.com/en/scorecard-documentation?hsLang=en#main-content) - [Getting Started](https://support.clearimpact.com/en/scorecard-documentation?hsLang=en#getting-started) - [Scorecards](https://support.clearimpact.com/en/scorecard-documentation?hsLang=en#scorecards) - [Scorecard Objects](https://support.clearimpact.com/en/scorecard-documentation?hsLang=en#scorecard-objects) - [Entering Scorecard Data and Notes](https://support.clearimpact.com/en/scorecard-documentation?hsLang=en#entering-scorecard-data-and-notes) - [Viewing or Editing Scorecard Objects and Data](https://support.clearimpact.com/en/scorecard-documentation?hsLang=en#viewing-or-editing-scorecard-objects-and-data) - 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