Scorecard Accountability Scoring

When viewing a scorecard, the Engagement Score and Impact Score are listed at the top of the page.


Both accountability scores, which can range from 1 to 100, are calculated based on our RBA (results-based accountability) algorithms, to provide insight into how effectively the scorecard is being used and how well it is performing.

These scores also appear in the Scorecards list.


Accountability scores can be enabled or disabled when creating or editing the scorecard.


In the scorecard view, click the value of either score to see the breakdown of contributing factors. 

Keep in mind: These scores do not replace professional and experienced opinions on scorecard strategy, content, or performance. They are intended to be used as quick guidance tools for performance managers, to stay apprised of neglected or under-performing scorecards.

The Engagement Score indicates how well the scorecard measures are documented. 

This score is a weighted average of several factors:

  • Notes Filled Out (47%): Completeness of notes for results, programs, and measures
  • Notes Up-To-Date (27%): Notes that have been updated since last data was entered
  • Measure Forecast Values (13%): Measures that have forecast values
  • Actual Values Up-To-Date (13%): Completeness of measure data

To improve this score, you can complete empty note fields, remove any unused note fields, add as many forecast values as possible, and ensure that measures have up-to-date data.


The Impact Score indicates how well scorecard measures are trending and performing. 


This score takes into account the current trend direction, and actual vs. baseline performance of measures. By default, the baseline value for each measure is its oldest (first) actual value, though a baseline value can also be set manually.

This score is a weighted average:

  • Trending Positively / No Change (60%):  The percent of measures that have a positive or neutral trend
  • Better than Baseline / No Change (40%): The percent of measures that have beaten the baseline or have no change from the baseline